Refunds and Returns Policy

Effective Date: October 24, 2024

At Sunrise Home, we aim to ensure your satisfaction with our properties. This Refunds and Returns Policy outlines our procedures for returns and refunds.

1. General Policy

We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your apartment, you may return it under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return:

• The apartment must be in its original condition and unused.
• You must provide a receipt or proof of purchase.
• Returns must be initiated within 30 days of the purchase date.

3. Return Process

To initiate a return:

• Contact our customer service at info@onebestprimeok.com to request a return authorization.
• Package the apartment securely and include all original documentation.
• Ship the item to our returns address, and ensure you keep the tracking information.

4. Refund Process

Once we receive and inspect your returned item:

• If approved, refunds will be processed to your original payment method within 14 business days.
• If your return is denied, we will notify you via email.

5. Exceptions

Certain conditions may affect your ability to return an apartment, including:

• Customized or personalized apartments.
• Apartments showing signs of wear, damage, or alteration.

6. Exchanges

If you would like to exchange an apartment for a different model or size, please contact us to discuss available options.